Staying Safe
Welcome back!
EYE am so excited to welcome you back to our attractions and back to Sydney's ultimate viewpoint!
Merlin Entertainment attractions continue to implement a range of health & safety measures that are in line with Government advice, and all of our plans and visitation guidelines are subject to NSW Health Orders at the time.
If you find yourself in the unfortunate case of purchasing a ticket & needing to postpone your visit due to Covid restrictions, you can amend the date and time of your visit via the booking portal. Our Weather Promise also still stands, so you can always book with ultimate confidence!
If you have any outstanding issues or questions please submit them to our customer care team here: STE.POS@merlinentertainments.com.au
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Keeping Safe
The safety of our staff and guests is of our utmost importance. Merlin Entertainments attractions will continue to implement a range of health and safety measures including enhanced cleaning regimes within our venues.
Prior to your arrival:
- Please make sure you have made your booking online where possible. This includes pre-paying and selecting the date and timeslot of your visit.
- Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction. Check your new expiry here.
- Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
- Before leaving home, please check our Facebook page or website for the latest information.
- Please be ready to make on-site payments using a ‘contactless’ bank card. We do not accept cash at any of our attractions.
- We politely request that you refrain from visiting our aquarium should you start displaying any of the symptoms associated with COVID-19. You can amend the date and time of your visit via the booking portal.
On arrival at Sydney Tower Eye
- Our attractions operate with timeslots to allow the best possible guest experience - guests can check their ticket or booking reference to find their allocated timeslot.
- Guests will notice information signage informing them of key safety messages and instructions.
- In line with government advice, the wearing of masks is no longer mandatory in our attractions. We ask you respect the other guests who may wish to continue wearing face coverings.
- Lastly, please note there will be a security check point managed by Westfield security team at the Sydney Tower lifts. The following items are strictly prohibited from carrying to the Observation Deck:
Now, let’s make new magical memories together!
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