Accessibility Guide

Here at Sydney Tower Eye we welcome all and strive to make our attraction as accessible as possible to all of our guests.

The following information is designed to answer any questions you may have about your upcoming visit to Sydney Tower Eye. You may also find answers to more questions via our Frequently Asked Questions page.

NEW Sensory Backpacks

At Sydney Tower Eye, we offer Sensory Backpacks – specially designed to provide sensory support and make your experience more enjoyable.

You can borrow a backpack at no cost to help you feel more comfortable during your visit. Click the button below to book your Sensory Back

Visitors with Reduced Mobility

Sydney Tower Eye is wheelchair, pram, and mobility-impaired friendly throughout our attraction. 

We have a small number of wheelchairs that may be borrowed from the admissions area if required. Please note that wheelchairs are on a first-come, first-served basis, and cannot be booked or reserved ahead of time. You will be required to leave your ID behind while you use the wheelchair.

Depending on the size, large motorised wheelchairs may not be able to access some areas of the attraction, including the Sydney Tower lifts for accessing the Observation Deck. Please check with our friendly Guest Experience team at admissions.

Visitors with Sensory Sensitivity

Guests with sensory sensitivity are welcome in the attraction at any time. If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), between 2 and 3pm.

Sydney Tower Eye offers free Escape The Noise Kits provided by the St Vincent de Paul Society. These include noise-reducing ear plugs and noise reducing ear muffs. Please speak to a staff member at the Admissions Desk to access an Escape The Noise Kit.

Visitors with Visual Impairments

Sydney Tower Eye welcomes assistance dogs in our attraction. Your furry friends will have a great time with you!

We also offer Xtra Eyes Kits provided by the St Vincent de Paul Society. These kits help to support if you may have forgotten your glasses or the writing on our signage is too small. Please speak to a staff member at the Admissions Desk to access an Xtra Eyes Kit. 

SKYWALK Accessibility

To be able to partake on SKYWALK, guests must be able to demonstrate that you are able to complete the walk unassisted, if questioned by staff.

Walking assistance devices such as walking sticks and walking frames are not permitted on SKYWALK.

IMPORTANT: For your safety, Sydney Tower Eye staff have the rights to refuse admission to SKYWALK should we have reasonable belief that you will be unable to complete the walk unassisted.

Tickets

To guarantee entry, save 20% off and avoid queues, pre-book your tickets on our website via our Tickets Page here.

One of our team members will then scan your ticket barcode on entry so be sure to have your tickets ready to scan at the entrance. 

Carers & Companions

Toilet & Family Facilities

There are accessible toilets available for your convenience which are located at the Observation Deck. Changing facilities are also available. 

Seating

Seating is available at intervals throughout the Observation Deck.

Transport & Parking

For information on how to get to the Sydney Tower Eye attraction as well as parking or public transport please visit our Getting Here page.

Support on the Day

Our team at Sydney Tower Eye is here to help! Be sure to visit our team at the Admissions Desk should you require any assistance on the day.

There will also be Guest Experience team members scattered throughout the Observation Deck to support each and every guest whilst making sure that everyone has the best experience possible.

Emergency Exits

There is audible fire alerting devices and fire wardens on-site to assist in case of an emergency. 

Hidden Disability Sunflower

Merlin Entertainments is partnering with Autism Spectrum Australia to roll out the Hidden Disabilities Sunflower Lanyard Scheme at the Sydney Tower Eye and Merlin's Sydney Attractions. This program enables anyone with a hidden disability to choose whether or not they would like to be more visible, so that we can make suitable adjustments to make their visit more inclusive.

Customers can pick up a lanyard when they arrive, which indicates to our staff that they may need additional time, support or understanding. Our staff have been specially trained in understanding what a hidden disability is, how to respond appropriately to someone wearing the Sunflower lanyard and how to help modify the environment around them to be more accessible and inclusive.

Website Accessibility

The Sydney Tower Eye recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Any Questions?

If you have any questions about Accessibility at Sydney Tower Eye, or any further questions ahead of your visit, please refer to the Frequently Asked Questions page where you will also find our contact details.